Service Catalogue Manager (NATO NCIA)




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Sapienza Consulting is recruiting a Service Catalogue Manager to work at NATO NCIA in Brussels.

Responsibilities of the Service Catalogue Manager

  • Contribute to the development and enhancement of the NCI Agency Service Portfolio and Service
    Catalogue;
  • Liaise with service owners and service delivery managers to support the development of Service Descriptions and Service Models (service relationships/dependencies);
  • Ensure that the Service Catalog is maintained to be accurate, complete, up-to-date and aligned with the Agency’s service portfolio;
  • Support the capturing, collection and collation of service cost data to facilitate the calculation of
    service rates for the service catalogue;
  • Ensure cost data is reliable, standardized and kept up-todate;
  • Aid in the development of executive reports and provide data analysis on service cost data;
  • Support the implementation and (organization wide) dissemination of the Service Oriented Business Model;
  • Educate and inform staff on the purpose, benefits, impacts and application of the Service Oriented Business Model;
  • Lead the activities to establish, control and manage the Agency-wide processes for the Service Catalogue Management, including development/enhancement of NCI Agency directives, Process
    Description Execution Document (PDED) and supporting Standard Operating Procedures (SOP).

Profile of the Service Catalogue Manager

  • Good knowledge of ITIL and more specifically Service Strategy;
  • (ITIL V2 or V3 Service Management qualification required) Good understanding of Service Level Agreements (SLA).
  • Good understanding of true life cycle cost calculation of ICT services; cost calculation concepts, principles and methods;
  • Must hold NATO Secret Security Clearance;
  • Fluent in English; knowledge of another NATO member-state language is an asset.
  • Candidates must be eligible to work in the EU

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